Data Security & Privacy

Last updated: January 27, 2026

This Data Security & Privacy overview describes SketchPro's practices for storing, processing, and protecting customer data across the SketchPro platform. For purposes of this document, "Customer" means any organization or individual that has entered into a subscription or services agreement with SketchPro.

1. Data Ownership

All documents, drawings, models, PDFs, and files uploaded to SketchPro by a Customer remain the sole property of the Customer. SketchPro does not claim any ownership rights, reuse rights, or derivative rights over Customer content.

Customer data is used exclusively to provide the services requested by the Customer, such as generating views, schedules, annotations, and other documentation outputs inside SketchPro.

2. Data Storage & Encryption

SketchPro stores Customer data in secure cloud infrastructure operated by leading providers such as Google Cloud Platform (GCP) and Amazon Web Services (AWS).

All Customer data is protected using multiple layers of encryption.

Data transmitted between Customer devices and SketchPro's servers is encrypted using TLS 1.2 or higher, preventing interception or tampering in transit.

All files and metadata are encrypted at rest using AES-256, the standard used by major financial institutions and global cloud providers. This includes object storage (uploaded files, PDFs, and models), databases (project metadata, logs, and references), and backups and replicas. Encryption keys are managed and rotated by the cloud providers using key-management systems such as Google Cloud KMS and AWS KMS.

Each Customer's data is stored in logically isolated environments, ensuring that Customer files and project data are segregated from other SketchPro customers.

3. Use of Customer Data for AI

Customer documents and models are processed only to generate the outputs requested by Customer users.

SketchPro does not use Customer data to train, fine-tune, or improve any internal AI models or third-party foundation models.

When third-party AI services are used, SketchPro uses enterprise-grade APIs where Customer data is not retained or used for model training by those providers.

4. Data Retention & Deletion

Customer data such as chat histories is retained for the duration of the Customer's subscription. Users may delete their chat histories at any time.

Upon deletion, Customer data is removed from active systems immediately. System backups are retained for up to 30 days and then permanently purged.

5. Access Controls

Access to Customer data is restricted to authorized SketchPro personnel who require access for platform operations, support, or security.

Protections include role-based access controls, logged and monitored access, and least-privilege permissions. No Customer data is accessible to SketchPro employees by default.

6. Confidentiality

SketchPro treats all Customer documents and models as confidential information. Customer data is never shared with third parties except as required to provide the SketchPro service, such as secure cloud hosting or AI processing, and is always subject to confidentiality and data-protection obligations.

This document is provided for informational purposes and does not modify or supersede the terms of any master services agreement or subscription agreement between the Customer and SketchPro.